Years ago when I began a career in sales I was met with rejections and excuses from clients. Years later I understand that the excuses clients come up with are actually requests for more information. This is how I explain this particular reaction from the perspective of a client: “According to the information which has so far been given to me, I’m not interested in your product. If you give me more information, I might consider buying it.” From my experience, I can tell that most clients say no about five times before they decide to say yes.

Why am I talking about sales techniques on how to deal with negative people? It’s because in sales you are constantly dealing with negative people. You have to convince a customer to buy a product. You have to convince negative people to be positive. You also have to know that negative people usually do not have the best self-image. Negative people are not usually self-confident or sure of themselves.

Another type of person you encounter in sales is the one full of self-praise. They do this because they are not completely sure of themselves and they need confirmation. If they do not get this confirmation from others, they make sure that their ego is fed by praising themselves.

The only way you can help negative people is to deposit something into their account of self-confidence. When someone complains or criticizes try to remember them from their successes or good moments and then give praise. Ask yourself what you could do to help them build self-confidence. If you have a colleague who is like that, look for the smallest opportunities to give praise. That will give this person the feeling of being worthy of something.

If you find yourself spending a lot of time with negative people, I suggest the following:

  1. Think about your own inclinations. We often attract people who are like us.
  2. Take the initiative and change yourself first. You will be surprised what will happen with your negative friends. Gradually, they will start to change too. No matter what, be patient. The process can take a while!
  3. Surround yourself with a protective circle of people who have a positive effect on you.
  4. Put up with people’s negative inclinations and stop complaining.

At my seminars, by observing body language, I can spot those who tend to be negative. They often sit with crossed legs and arms without smiles on their faces. After a while, they start to open up and cooperate. After a seminar, they often come and tell me that they did not want to come, but they did because their superior asked them to attend. But it is a pleasure when they tell me that they enjoyed it, and that they learned many useful things despite their initial skepticism.

 

Article Author: Smiljan Mori is the founder of MindOver™ Network, Brilliant solutions for Performance, Motivation and Happiness. He is also the creator of Big U Academy , the Kitepreneur NetworkTM and Kitepreneur Lifestyle Academy . He has literally created a successful business and coaching empire from scratch and is a best-selling author and motivational speaker who brings unparalleled professional experience and the latest scientific research from neuroscience and positive psychology to audiences around the globe. He has shown more than 150,000 people from 50 countries how to change their lives for the better.

Get your free newsletter MindOverSuccess and videos about Applying Science To Personal and Professional Success.

Article References:
Motivaction For Life by Smiljan Mori

Photo Source: courtesy of Stuart Miles / Free Digital Photos